Your RMA# must be written visibly and legibly on the outside of the shipping package and included inside the package. Method of return shipment shall be the same or equal to the method by which the item was received by 3xLOGIC.Īll Products shipped must adhere to the 3xLOGIC packaging guidelines posted on our website (“How to Pack and Ship your DVR”) which include the need to return the materials in their original shipping package unless otherwise packed in accordance with our guidelines. Goods returned for repair should be clearly identified with the assigned RA number and freight must be prepaid. If there is a dispute regarding the warranty of a Product that does not fall under the warranty conditions stated above, please include a written explanation with the Product when returned.
Original Purchase Order Number if available. The following information must be provided: If a warranty repair is required, the Dealer must obtain a RMA (Return Merchandise Authorization) by contacting 3xLOGIC Technical Support at (877) 395-6442. IN NO EVENT WILL 3XLOGIC BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF USE, LOSS OF PROFIT, AND CLAIMS OF THIRD PARTIES) HOWEVER CAUSED, WHETHER BY THE NEGLIGENCE OF 3XLOGIC OR OTHERWISE. 3XLOGIC'S LIABILITY FOR ANY CLAIM, WHETHER BASED ON BREACH OF CONTRACT, NEGLIGENCE, INFRINGEMENT OR ANY RIGHTS OF ANY PARTY, OR PRODUCT LIABILITY, RELATING TO THE PRODUCTS SHALL NOT EXCEED THE PRICE PAID BY THE DEALER TO 3XLOGIC FOR SUCH PRODUCTS. All references to “Dealer” herein refer only to 3xLOGIC Authorized Dealers.ģXLOGIC ASSUMES NO RISK AND SHALL BE SUBJECT TO NO LIABILITY FOR DAMAGES OR LOSS RESULTING FROM THE SPECIFIC USE OR APPLICATION MADE OF THE PRODUCTS. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty. 
All goods requiring warranty repair shall be sent freight prepaid to a 3xLOGIC designated repair location.
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