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After the folder is empty, Outlook automatically downloads the items from the Exchange server. On the General tab, click Empty Cache.In the navigation pane, Ctrl+click or right-click the Exchange folder for which you want to empty the cache, and then click Properties.

On the bottom left, click the gear icon and select Reset Account from the list.Ĭlear the Outlook "Old" (Mac) Cache - note this deletes any information not synced with the server.In the left pane, select the account you want to reset.ost file and rename it (you may need to Show Hidden Files and Show Extensions to see the file)Ĭlear the Outlook "New" (Mac) Cache- note this deletes any information not synced with the server In the Run window, type this path in the Open box "%LOCALAPPDATA%\Microsoft\Outlook\".ost file (if you get an error about "cannot open set of folders")

Delete all entries named Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2 Delete all entries who type is MicrosoftOffice. Delete all entries for your Exchange account.

Select Finder | Utilities | Keychain Access.

Select all credentials for Microsoft, Outlook, OneDrive, or Skype for Business and choose Remove from Vault.

Choose Start | Control Panel | View by Large Icons (upper right of window) | User Accounts | Manage your credentials (left column).

Clear your cached passwords (Note: you may need Admin rights to do this) - Windows.

Mac Outlook - Choose Tools | Accounts | type your HawkID password in the password field.

Deselect the "Always prompt for logon credentials" check box.

If prompted, in the Password: text box, type your password.

Choose File | Account Settings | Account Settings.

Verify that prompt for Credentials isn’t checked in profile:.

If prompted again after Cancel, move on to step 3.

Be sure to use when prompted for your Outlook credentials and check the " remember credentials" box.

Try logging into OWA? If you can log into OWA, then try restarting Outlook.

It will run diagnostics and attempt to fix the issue. If the steps below don't work, download and install the Microsoft Support and Recovery Tool. In this case, please contact your local ITS Support Team or the ITS Help Desk. In some cases, you may need administrative rights to update these settings. If you are continually being prompted for your password in Outlook try the steps below, one at a time, to resolve the issue.